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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 abril 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

Read More

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#Flightdelays are frustrating enough! Don't let #WiFi and charging issues add to the str... https://t.co/tDhy8MRhqO https://t.co/2AVJPPkCKa
boynton_r @boynton_r
@prioritypasscom it's definitely time to open a lounge in Lisbon T2, especially when there are 3 in T1! #firstworldproblems #flightdelays
JoEteson @JoEteson
RT @AshWilke: I probably could have driven to Sonoma by now 😫😂 #flightdelays
DoctorKCW13 @DoctorKCW13
I probably could have driven to Sonoma by now 😫😂 #flightdelays
AshWilke @AshWilke
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/Ego1GgS1MS
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/sOqVneH3ID
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/Jt3TXyJPK4
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/KChpb1OFuG
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/saNmLoutP2
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/RHywGm9fsG
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/Fd5NMoWqFj
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/YQa5C8699R
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/8SfW982ur7
Claim for delayed/cancelled flights. Call 0345 459 6866 or visit https://t.co/G4rCR5OumX #FlightDelays
Literally sprawled out on the airport carpet and strangers keep looking at me... am I being judged? Absolutely. Do I care? No. #flightdelays
brookeybc @brookeybc
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed!… https://t.co/9AE5aAR8ej
AtomicImag @AtomicImag
Claim for delayed/cancelled flights. Call 0345 459 6866 or visit https://t.co/G4rCR5OumX #FlightDelays
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/vNr5Y3bVUT
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/x8Krp8t6yS
RT @Divebalu: @eurocontrol many #flightdelays at DUS and with @eurowings. So sad! EW 9570 currently 105 minutes.
@eurocontrol many #flightdelays at DUS and with @eurowings. So sad! EW 9570 currently 105 minutes.
Divebalu @Divebalu
RT @hurles: 18hr delay later and finally on the plane. Fingers crossed we actually take off!! #flightdelays #taketotheskies #shattered
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/2EPEqE5GRX
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/Jlyj5rRgdF
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/G4MbaBcsym
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/1H4AbqHoHN
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/lkHcbADABq
Was your flight to/from EU delayed 3h+? You may be entitled to € 600 compensation. Fill your claim on… https://t.co/tkNRtVF9Gh